management_profiles
Management Profiles

We have a strong leadership team with proven ability. Recruited for their expertise gained around the world, our team of executive leaders has diverse experiences, backgrounds and world views.

M R Rao, Managing Director & CEO

M R Rao

MR’s expertise lies in managing operations in a large business environment, formulating business strategies and identifying new markets. An alumni of BITS Pilani, he has over 25 years of experience in Profit Centre Management, setting up distribution in Insurance, Retail Banking and Consumer Finance. Prior to BFIL, he was associated with ING Vysya Life Insurance, American Express, Standard Chartered Bank and Esanda Finanz & Leasing Limited. MR joined BFIL in October 2006 and has been at the forefront, driving its rural distribution reach and scale-up. MR shouldered the responsibility of combating the AP MFI crisis and insulating the non-AP operations from the contagion risk. He held the executive management team together.

“Bharat Financial Inclusion Limited 2.0 was the result of our painstaking focus on Customer Protection Practices including 3% cap on Return on Assets in the MFI business, revamping of Customer Grievance Redressal mechanism, appointment of Ombudsman and 100% reliance on Credit Bureaus in processing loan applications. Bharat Financial Inclusion Limited 3.0 will create customer and stakeholder delight as it creates a win-win situation for all, as our pilot projects in areas like Mobile Loans have established.”

M.R. Rao

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