CONTACT CENTER TOLL-FREE NUMBER
offers services in 9 Indian languages, namely
Bengali, Hindi, Kannada, Malayalam, Marathi, Odia, Telugu, Punjabi, and Assamese
The Customer Helpline has the following operational window:
07:30 AM to 09:00 PM Monday to Friday | 7:30AM to 3:30PM (1st, 3rd and 5th Saturday)
These operations are carried out with clearly defined SLAs, TATs and Escalation Matrix.
While we take utmost care to ensure the highest customer satisfaction, should there be a grievance or displeasure at the services rendered, we would urge our customers to follow the below steps-
Bank will internally escalate all cases that are rejected/ partially rejected to
Internal Ombudsman (IO) for his independent review.
The final response to the customer for such cases will be sent by the IndusInd Bank only after examination by the IO and the fact that the response has IO concurrence will be mentioned in the response sent to the customer.
If the complaint is not resolved within 30 days from the lodgement of the complaint or if the complainant is not satisfied with the response, he/she can approach the office of the Banking Ombudsman, appointed by Reserve Bank of India.
Banking Ombudsman Scheme is also displayed on the IndusInd Bank’s website. If a complainant has any matter that he/she would like to report to the Banking Ombudsman, he/she may contact the Branch Head for details.
Please mention your full name, address and other contact particulars in the complaint letter